If your mic is on the heavy side, be sure to tighten any loose knobs, but do not overtighten.
Did you install the boom arm mount somewhere other than on your desk, such as up high on the ceiling? Our boom arms use gravity and are designed to be installed with the microphone above the mount. If you installed the mount above the microphone, it will not work with the design. You will need to install the mount lower, such as clamped or bolted on your desk.
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